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You asked, we listened, and we now have a new return policy!

What a Great Decision

Hey there! Thanks for your order - you made a great choice - but we get that your item(s) might just not have worked out for you. No problem! You have 7 days from when you receive your order to get the item(s) back in the mail to us (so we do not need to get it back in 7 days – you need to put it in a mail receptacle (or FedEx or UPS or whatever service you want to use) in 7 days). Even price-slashed clearance items – we won’t make you keep them like other retailers – you can return those too. Just get them posted in time. We are sure you get it that with prices and style choices constantly changing we can’t take stuff back forever. We asked a bunch of our customers what they though was a fair amount of time to try on an item, make a decision, and get to a mailbox, and they thought 7 days was plenty of time.  Thanks you guys for your input!

Want to exchange your item(s)? Sure thing! Let us know on your exchange form what you want. If you want faster processing so you get your exchange items faster, email us and give us a heads up what is coming back and what you want in return. Same 7 day policy as above applies.

Want a refund? Again, no problem! We will refund your original form of payment. Give us about a week from the time we get your package, and then give the credit card company time to process the refund. Same 7 day policy as above applies.

The Nitty Gritty

Whether it is an exchange or a return, there are a couple of things you need to do and need to know:

·      Print out and use the form linked further down the page if you don’t have the one that came with your order – our return address is down there too.

·      You have to return the item(s) in new, resalable condition in the original packaging with hang tags and scrunchies, if applicable, still attached in their original position and condition.

·      If it is a leotard or clothing you are exchanging or returning, you can’t have worn or laundered the item(s).

·      All sewn in tags must be attached in their original position and condition.

Yeah, some people cut of the hangtag and the inside size tag, wear it for a practice, and try to send it back – sorry we can’t take those items back – so make sure to try them on and make sure they fit before you take the tags off!

·      You will need to pay to ship the item(s) back to us. We will refund the price you paid for the item(s) less the original shipping paid. If you got free shipping when you originally ordered because your order was over $75 (US), and your return results in your order total going below $75, we will refund the item(s) less the $4.95 shipping that would now be due since your order doesn’t meet the minimum $ requirement for free shipping.

·      There are a few exceptions to what we will take back. We have to say no to the return or exchange of:

o      underwear/briefs, since those are personal items and nobody wants undies that someone else has tried on, right?!

o      Grips/wristsavers, unless they have not been tried on, chalked, holes stretched, yada yada - like not used at all and you have all the original packaging and inserts they came with

o      opened DVDs, yeah we can’t resell a used DVD

o      special orders/team orders/personalized items which are made to your specifications

·      If you think your item is defective, you need to email us. Send pictures. Explain what you think is wrong with the item. Don’t return the item without getting a return authorization email. If the manufacturer agrees an item is defective, it will be repaired or replaced, at the manufacturers or our discretion, and return postage covered – but don’t worry about all that now – we will give you details when we email back and forth about any possible defect. This process takes anywhere from 2 - 12 weeks, so please be patient as we try to help you by dealing with the manufacturer on your behalf. We did not manufacture the item so can't make the determination, but we will sure help you try to get the situation corrected. And make sure to read manufacturer washing and pilling policies – we can tell you in advance that if an item is washed incorrectly, or a sublimated item pills, the manufacturers won’t cover them. We put a copy of GK’s pilling policy at the bottom of this page for you to read. Since all the manufacturers have different washing instructions, make sure to read those before washing any garment.

  Discount Leotards Return Exchange Policy Gymnastics 

Wait! I put my package in the trunk of my car and forgot about it and it is a month later and it doesn’t fit!!! Help!!! Okay, since you asked nicely, if you miss the 7 day return period, shoot us an email and we will see what we can do. We probably can give you store credit – just depends on how long it has been and what you have. No promises, but we like to keep our customers happy, so we will try our best!


Complete the form below and include it with your return item(s).

Discount Leotards Exchange Return Form

 

Mail your return to:

Discount Leotards 

6211 W. Northwest Hwy. 

Ste. G-101 

Dallas, Texas 75225


Pilling

 

Wait! What is pilling? “Pills” appear on the surface of fabric when groups of short or broken fibers on the surface of the fabric become tangled together in a tiny ball - a pill. The pills form because of rubbing or abrasion during normal wear and use. It even may look like the color came off the fabric and there is a little white spot.


GK Pilling Policy “Pilling may occur on PolyTek and SubFuse Sublimated fabrics when it comes in contact with any other rough surface (examples are mats, grips, floor mats, etc.). The back/bottom area of the garment tends to pill easier than other areas. Unfortunately this is an issue we cannot avoid due to the nature of the fabric. Elite Sportswear will not be responsible for replacing or repairing your garment if pilling occurs.”